Frequently asked questions

On the form, tell us where the load goes from and to, what it is, what it weighs and when it needs loading. That takes about two minutes and needs no account. A dispatcher calls you back within 2 working hours, agrees the price and the loading time with you, and books the truck.

When you have agreed the price and the time with the dispatcher by phone. Sending the form does not commit you to paying.

The exact addresses for loading and delivery; what the cargo is and what it weighs, plus the volume or dimensions if you have them; anything that affects loading, such as the floor, whether there is a lift, the approach road and the warehouse opening hours; and a contact number at each end.

Van, flatbed, curtainside, refrigerated and tanker. If you are not sure which you need, the dispatcher picks one to suit the load.

It depends on the route and on which truck is free. The dispatcher gives you the exact time on the call. The earlier you post the order, the more choice there is.

Yes, with individuals and with companies. An invoice is issued either way.

Within Georgia and on international routes. The dispatcher confirms your specific route on the call.

The price depends on the distance, the type of truck, the weight and volume of the load, the loading date and the conditions on site. The dispatcher agrees it with you before loading. As long as the details of the load do not change, the agreed price does not change either.

Yes. Fill in “the price you want” on the form, and the dispatcher will tell you how realistic it is to find a truck at that price.

Lari.

After the load is delivered we send you an invoice. Payment is by bank transfer; the payment term is stated on the invoice itself. You pay nothing in advance.

Our company is not VAT-registered, so no VAT is added to the price.

If you are selling the goods, or moving them as part of a business, a waybill has to be issued on rs.ge before transport starts. It is issued by the supplier of the goods, or by the owner when someone is moving their own goods. The dispatcher reminds you on the call.

If the cargo is fragile, hazardous or needs a particular temperature, say so in the notes on the form. We choose the truck accordingly. Pack fragile cargo before loading.

The dispatcher is in contact with the driver and calls you if there is a delay. You can also call them yourself: +995 599 030 091.

Check the cargo together with the driver at delivery. Visible damage is written into the handover act on the spot. A claim for hidden damage can be made within 7 days of delivery.

Yes. Cancelling before the truck is booked is free. After booking, cancellation carries a fee, and it is higher if the truck has already reached the loading point. The dispatcher tells you the exact amounts before booking.

Yes, call the dispatcher. If the change affects the distance, the type of truck or the loading time, the price may change. We agree the new price with you before the change is made.

Leave us your phone number, the type of truck you run and the directions you work. The dispatcher will get in touch.

A dispatcher confirms every order by phone before offering it to a carrier. If the shipper is a company, we also check its identification code in the Public Registry.

To arrange the order. The contact numbers for loading and delivery are passed to the driver, so they can reach you on site.